Confidentiality and personal data protection policy

The protection and security of personal data is important to Arthur Welter and is a central part of our corporate compliance process. Naturally, this also applies to the data protection associated with the use of our website, which Arthur Welter wishes to inform you about below. Arthur Welter undertakes to process your personal data in accordance with the applicable regulations applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 (hereinafter GDPR) applicable since 25 May 2018 and the Luxembourg law of 1 August 2018 on the organisation of the National Commission for Data Protection and implementation of the said Regulation.

Data collection and processing

Arthur Welter does not process any personal data without your consent when you use our website or when you contact us by any other means. Personal data refers to all data related to an identified or identifiable person.

Collection and processing of personal data

Certain services offered on our website may only be provided if Arthur Welter is able to contact you (for example, requests for products or services). In this regard, the ability to use these services depends on your provision of specific personal data (contact details). Arthur Welter collects, uses and processes this data only to the extent necessary to provide you with the relevant service. Arthur Welter does not use or process the data in any way except as permitted by law or as expressly agreed to by you. You can revoke your consent at any time. To do so, please contact the Arthur Welter Data Protection Officer following the contact details in the contact section of our website.

Use of cookies

To make our site attractive to visitors and allow the use of certain functions, Arthur Welter uses cookies on different pages. These are small text files stored on your final device. The cookies that Arthur Welter uses are deleted at the end of each browsing session (called session cookies).

Data recipient

The main recipient of your data is Arthur Welter.

However, Arthur Welter may disclose your personal data to certain subcontractors.

All our subcontractors are established in the European Union and are committed to the GDPR. Upon written request, Arthur Welter will provide you with a complete list of its current subcontractors.

Data are stored on a server in Luxembourg

Data retention

A will keep Arthur Welter your personal data for the purposes for which it was collected, generally for the duration of a contractual relationship or for a maximum period indicated in our data protection register.

Rights of data subjects

In accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data, you have a right of access, rectification and erasure of information about you. You also have the right to withdraw your consent at any time.

In addition, except in cases where the processing of your data is mandatory, you may, for legitimate reasons, object to it.

If you wish to exercise these rights and/or obtain communication of your information, please contact Arthur Welter’s Data Protection Officer at the contact details on our website. You also have the possibility to file a complaint with the National Data Protection Commission (

Identity of the controller and data protection officer

The controller is Arthur Welter Transport sàrl, customs agency, represented by its data protection officer.

How to contact us

If you wish to inform Arthur Welter about data privacy issues or if you have any questions, comments or complaints, please contact our Data Protection Officer at

Arthur Welter customs agency is committed to dealing with complaints related to the collection and use of your personal data with diligence.

Arthur Welter reserves the right to rectify, modify and update this Privacy Policy at any time. Check our site regularly to make sure you have read the latest version.

Luxembourg, 2021